Takeaway Boss Roots Through Customer's Bins After They Claim Their Order Was Missing
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A takeaway boss went full Inspector Cluedo routing through a customer's bins to see if they were lying about a missing meal.
Connor Calland, the owner of EborCibus Pizza in York, got a message from Deliveroo on 17 February to say that a customer hadn't received their order from two days earlier.
Thinking that the customer was trying to pull a fast (food) one, Calland decided to take matters into his own hands.
Which, basically meant looking through someone else's bins for a 12-inch 'Solar Goat Pig' pizza, buffalo chicken, and loaded fries.
Calland shared his results on Facebook, saying: "I had [an] email this morning from Deliveroo stating a customer didn’t receive the order requested Tuesday.
"I checked with my staff, they confirm[ed] the order was sent and delivered. I told Deliveroo this.
"Deliveroo takes customers side (Check the email image) they DOUBLE checked and found their fraud prevention measures did not fail! And by default, WE MUST BE LYING."
However, Calland was one step ahead of the game, adding: "Fortunately I keep all the tickets, found their address. And visited.
"How deeply sad is it that in order to preserve the integrity of my business and staff I have to root through someone’s dirty bin. Knowing full well before I did this, that I was going to find my packaging."
Lo and behold what did Calland find? That's right: "In the bin, we find all our packaging that cross-references to the order, the indicative buffalo sauce lining a container."
When the fast-food business owner knocked on the door, the person's housemate answers and claims he was at work.
"In the end - Deliveroo still gets 14% commission regardless, we take the hit. And their 'Genuine customer, who is not abusing the system' (read the email) received their full refund.
"Pathetic. Poor morals. Scum."
The customer was said to have sent Calland an apology letter, saying that they regret their actions 'greatly and feel terrible'.
Still, we imagine Calland won't be taking orders from that house any time soon.
A Deliveroo spokesperson said: "Deliveroo takes customer service extremely seriously and, in this case, a refund was issued to the customer in line with our policy.
"Whilst the restaurant was initially billed for the order, we have since spoken to them and decided not take payment on this occasion."
A spokesperson for EborCibus Pizza said: "It's regrettable that certain people fraudulently take advantage of goodwill and trust.
"We had to investigate this matter fully because this isn’t unfortunately a one-time occurrence, it’s happens on a daily basis to small businesses around the UK.
"Deliveroo does have anti-fraud prevention measures for companies that use Deliveroo riders, but in our case we use our own drivers, and the Deliveroo platform doesn’t have any protection for us. This event happened three months ago, and nothing has changed.
"We hope our story will perhaps change the mindset of people who believe it’s acceptable to do this, and urge Deliveroo to input anti fraud measures."