| Last updated
A Wetherspoon customer was forced to wait an eternity for his round at the weekend.
With the sun beating down, a man and his daughter had to wait two hours for their drinks to arrive at The Imperial in Exeter on Saturday afternoon.
The customers - who wished to remain anonymous - ordered a pint of Abbot Ale, a pint of Carlsberg shandy, and a pint of lime and soda at 2.55pm, but it was almost 5pm by the time their tipples arrived at the packed pub.
The disappointed dad described the experience as 'absolutely ridiculous'.
He told Devon Live: "We went to The Imperial and we arrived at 14.30 in the afternoon. We didn't have to wait long for a table in the garden.
"Yet when we ordered at 2.55pm, we didn't get our drinks until two hours later. It is absolutely ridiculous I'm sorry to say. It was full, basically the security were excellent, they weren't letting people into the garden area until there was a table free.
"What nobody told you when you arrived, is that you would have to wait an hour and a quarter to actually get a drink. And of course, the app keeps accepting orders, because nobody switches it off, which is in Wetherspoons' interests.
"We were then told that it would be an hour and a quarter. Then we ended up waiting two hours. One of the managers there apologised profusely, but frankly, it's no way to run a business.
"Nobody told you at the outset about the two-hour wait. We'd got a table at a busy pub, and we'd already paid on the app. There's no way to cancel once you've paid, so you're caught. You're trapped."
The bloke said the debacle ruined what was supposed to be a lovely day at the pub, with his daughter driving all the way from the capital for a few drinks with her old man.
He said: "There were also numerous other people complaining about it. I took the photo with my watch in, to show that it had been exactly two hours after the order was placed when they arrived. No one else in the country would put up with it.
"It was absolutely shocking.
"I was there with my daughter, and she's down from London and it was meant to be a nice afternoon out but it turned into anything but, unfortunately."
Eddie Gershon, a spokesperson for the chain, said: "We apologise to the customers for the issues with the app and their drinks order.
"The pub was at its capacity and the bars could not keep up with the volume of drinks being ordered on the app.
"Staff were working tirelessly, but unfortunately could not cope with the demand.
"We should have relayed the information re the waiting times to the customers and we apologise wholeheartedly that this did not happen on this occasion."
Chosen for YouChosen for You
Most Read StoriesMost Read