Featured image credit: John Bull Twitter/Virgin Media
Customer fucking service. You call these numbers for help and you end up more stressed with the service you receive than with the thing you're calling to complain about. Every fucking time.
I can't tell you how many times I've called the bank or Sky or Asos or who-the-fuck-ever with a simple task only to be reciting my grandmother on my dad's side's postcode before she moved to Brixton in 1976 and the first three letters of the prefix to the road adjacent to my grandmother's old address in Rizokarpaso in Cyprus.
Just fucking help me cancel my bastard account. Surely it's not that fucking difficult.
I haven't even had this experience any time recently which I am endlessly thankful for and it's still pissing me off just thinking about it.
Poor John Bull and his wife have however but rather than keep their frustrations to themselves, decided to live tweet their entire four hour exchange with Virgin Media.
It all started at 10.37am on Saturday 20th August...
They just want to cancel the contract. This shouldn't take long...
No managers. Shocker. Oh and now they want money! Another shocker...
OK, the money thing didn't work, back to the managerial merry-go-round...
Holy moly, we might be getting somewhere...
No, of course we're not getting anywhere...
It's at this point, 90 minutes from getting through to customer services, John alleges he was hung up on. So he got himself some juice and called back...
At least the music was decent...
Isn't that the most customer service thing you've ever heard? Mmmm...
John may have been on the phone for over two hours now but he's still in good spirits. Well done Ally...
As if the customer service lot are actually whispering about them hahahaha!
And then put down!
Anyway, at this point Virgin Media Twitter got involved...
To which John had a very simple reply...
But by this point, the couple had a breakthrough with a woman called Clare...
And then. Finally. Three and a half hours later...
To be fair to John here, four years of training for the Olympics enjoying what you do or four hours on the phone to customer services not performing a simple task? I think I know who really deserves the gold medal.
Thanks Clare.
I mean, fuck me, they just wanted to cancel the damn contract. How hard is that to do? Don't they just have a cancel button?
I should probably at this point also point out that in most cases it's not actually customer service staff who are the problem but ridiculous company policies that these poor workers have to go through.
And also a thanks to Huffington Post for spotting this one on Twitter. Glorious stuff.
Words by George Pavlou
Featured Image Credit:
