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Topics: Coronavirus, NHS, Phones
Frankie Golding
Topics: Coronavirus, NHS, Phones
A dad stuck in isolation with Covid-19 recently woke up to an unusual voicemail from NHS Test and Trace - which seemed to depict two people talking to each other and making sexual noises.
William Ryan, from Basildon, Essex, was left convinced he had received an audio clip of two people having sex.
Needless to say, this was not quite what the doctor ordered.
Describing this ordeal to BBC Radio Essex, Ryan revealed that after a positive PCR test and entering into his isolation period, he slept through a phone call because he was ill from an unsaved number.
He told interviewer Jodie Halford that when he saw the voicemail he 'didn’t recognise the number, so I listened to it and I was disgusted with what I heard'.
Ryan continued: “So I looked up the number to see who it was and it came back with the track and trace number.”
Describing exactly what he heard, the father said the voicemail consisted of 'basically two people talking and two people having sex really'.
He said: "It was like someone was basically having a good time, literally on a professional call.
“I was quite shocked I had to listen to it like 3, 4 times.
"Obviously like I sent it to a few people and was like ‘Am I hearing right?’ And everyone I sent it to was like- ‘yeah definitely’.”
At this point, interviewer Jodie interjected: “You can definitely hear what’s going on."
While still isolating with Covid-19, Ryan revealed that decided to take matters into his own hands and reported the call to a manager working for Test and Trace when the very same number he received the voicemail on rang him again a few days later.
He was apparently asked to send in the voicemail and a screenshot of the number it was called from.
The ‘voicemail victim’ then received an email saying that an investigation was being conducted and he would hear back in 25 days.
You can listen to the full interview and voicemail clip here.
A UK Health Security Agency told the Sun: "We have received a complaint from a member of the public relating to a voicemail message which was received from an NHS Test and Trace call handler.
“UKHSA contracts external service providers to deliver this service and expects high standards of all contracted staff at all times.
"We are investigating the matter jointly with the employing agency and have additionally written directly to the complainant.
“We will ensure this service provider takes any action necessary following the investigation and we will continue to work with all our service providers to ensure high quality services are delivered at all times.”