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A 36-year-old man was left fuming after he was unable to get on any rides at Thorpe Park on his birthday.
Palli Singh, from Wraysbury, Berkshire, visited the theme park on 14 July as part of his birthday present from his wife – but it didn't turn out to be much of a gift after all.
He rocked up at the resort in Surrey with his £81 day ticket at 9.30am, half an hour prior to opening time, but things went downhill once the gates opened.
While queueing for the Nemesis Inferno ride, they were told it had broken down.
Undeterred, they moved on to the Detonator and the Walking Dead ride – but once again, the ride broke down while they were waiting to get on.
After the pair made the plunge and purchased fast track tickets for £16, the ride broke down yet again, and by 2.00pm Palli decided he'd had enough.
He took his gripes to the customer service desk, where he was offered tickets for another day, but he was unsatisfied with this resolution and is demanding a refund.
"I said, 'Listen I've had enough, this is rubbish. It's not how I want to spend my birthday," he recalled.
"It was a very hot day as well so we were hot and bothered. I said there was no way I wanted to head back again, I'm 36 years old now and don't want to be lining up for that time.
"They gave me the email of the senior member and I've been emailing him back and forth. I've had to email him four times and in the end I'm still not happy because I don't want to set foot in there, I want my money back."
He added: "The park closes at 6pm, if I had carried on lining up god knows if I'd even get on a ride.
"I'm not asking to be compensated for my day, I just want what I spent to be paid back. That's all I want."
A spokesperson for Thorpe Park told LADbible that Palli's experience was not typical of most guests.
They said: "Naturally we are disappointed to learn when any guest’s experience has not lived up to their expectations.
"Our reports for the same day as Mr Singh’s visit shows that we had ride availability of over 94 percent for the Resort and our guest feedback shows that 80 percent of guests who visited us the same day as Mr Singh were either very satisfied or satisfied with their overall experience.
"We have already offered Mr Singh an upweighted recovery package, which can be redeemed at other attractions. We hope we can come to a resolution that allows us to provide Mr Singh the magical day out we aspire to deliver. Correspondence with the guest is still open."