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NHS Test And Trace Call-Handler Resigns After Disgusted Man Received X-Rated Voicemail

Anish Vij

| Last updated 

NHS Test And Trace Call-Handler Resigns After Disgusted Man Received X-Rated Voicemail

A Test and Trace call-handler has resigned after a member of the public says they received an X-rated voicemail from the NHS.

William Ryan received the message and said he was 'disgusted' by what he was sent, reports BBC.

Mr Ryan, who has previously tested positive for Covid, said that after looking up the number he'd realised it was the one used by NHS Test and Trace.

Credit: Alamy
Credit: Alamy

NHS Test and Trace was set up by the government to find people who came into close contact with someone who has the virus, to which they were then contacted by phone, text or email.

Ryan claims that the message sounded like 'two people talking and then two people having sex'.

He previously said: "I wouldn't think in a million years this would happen - someone leaving that sort of voicemail on my phone.

"It's unprofessional - I know people are working from home; I'm working from home.

"That voicemail could have been left on anyone's phone - really and truly."

In a statement, a UKHSA spokeswoman confirmed that they investigated the matter and a member of staff had resigned. 

"Following a complaint from a member of the public relating to a voicemail message received from an NHS Test and Trace call-handler we investigated the matter, which is now closed," she said.

Credit: Alamy
Credit: Alamy

"The contracted member of staff has resigned from this post. 

"UKHSA contracts external service providers to deliver the NHS Test and Trace call-handling service and expects high standards of all contracted staff at all times and we will continue to work with all our service providers to ensure this."

LADbible have contacted UKHSA for comment.

After all Covid restrictions in England were removed last month, UKHSA warned that the virus still 'presents a danger to many'.

Dr Jenny Harries, Chief Executive at the UK Health Security Agency, said: "While everyone will welcome the progress we have made with the vaccination programme, it’s important to remember that COVID-19 is still with us and presents a danger to many.

"Vaccines will remain our first line of defence against COVID-19 and it is vital that everyone eligible takes up the offer of their latest jab.

"Maintaining good hand hygiene, ventilating rooms well, and wearing a mask in enclosed spaces are simple steps that will also help minimise risk."

She added: "If you test positive you should still stay at home and continue to keep away from others, just like you would if you had another infectious illness like norovirus or flu."

Featured Image Credit: Alamy

Topics: UK News, NHS, Coronavirus

Anish Vij
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