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TUI Warns Travellers Over Food Limits On Flights From UK Airports

Dominic Smithers

Published 
| Last updated 

TUI Warns Travellers Over Food Limits On Flights From UK Airports

Featured Image Credit: Alamy

A major airline has issued a warning to passengers across the UK over changes to its food and drink services.

TUI Airways has informed customers that services on some flights may be affected over the coming days.

The travel giant said the changes mean that snacks and drinks on short and mid-haul flights could be limited.

As a result, passengers may be able to bring their own food onboard.

In a statement to TUI's website, bosses said an issue with staffing was the reason behind the changes.

It said: "We can confirm that unfortunately due to staff shortages with our catering supplier, there may be limited food and drinks services available onboard TUI Airways short- and mid-haul flights over the coming days.

Food services ion TUI flights have been affected by staff shortages. Credit: Alamy
Food services ion TUI flights have been affected by staff shortages. Credit: Alamy

"Customers may therefore want to bring their own food and soft drinks onboard (no alcohol permitted).

"Any soft drinks over 100ml will need to be purchased after you have passed through security."

It added that the situation varies from airport to airport, and not all flights will be impacted.

Despite the disruption, TUI said that long-haul flights to Aruba, Costa Rica, Cuba, Dominican Republic, Jamaica, Mexico, Orlando and St Lucia would not be affected.

It also said meal services on these flights will 'continue to operate as normal'.

And the company assured customers that it was working hard to keep services running as well as possible and was 'continuously monitoring the situation'.

It also said it was 'working closely' with suppliers to prevent further issues with its services.

Tui says it is working hard to address the situation. Credit: Alamy
Tui says it is working hard to address the situation. Credit: Alamy

Customers affected by the changes are being contacted by TUI.

The company added: "We’re very sorry for any inconvenience caused."

Last month, a couple from Manchester claimed British Airways (BA) owed them over £1,000 ($1,300) in compensation after delayed flights meant they were a day late seeing their son for the first time in two years.

Derrick and Sheila Gordon were expected to fly out from Heathrow Airport to Los Angeles in December in order to visit their son after being separated due to the pandemic.

The couple arrived late at the West London airport for their connecting flight after being delayed at Manchester Airport due to additional immigration and customs checks earlier the same day.

They said they were told by the pilot their next flight would wait for them, and were left stressed and upset when their flight to LA left without them.

A spokesperson for British Airways told LADbible: “We are sorry that our customers were delayed in getting to Los Angeles due to matters beyond our control.

"We got them on the next available flight and provided overnight accommodation.

"Our crew on the flight looked after them and we have been in contact with the customer to resolve the matter."

Topics: Travel, UK News

Dominic Smithers
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