• iconNews
  • videos
  • entertainment
  • Home
  • News
    • UK News
    • US News
    • Australia
    • Ireland
    • World News
    • Weird News
    • Viral News
    • Sport
    • Technology
    • Science
    • True Crime
    • Travel
  • Entertainment
    • Celebrity
    • TV & Film
    • Netflix
    • Music
    • Gaming
    • TikTok
  • LAD Originals
    • Say Maaate to a Mate
    • Daily Ladness
    • Lad Files
    • UOKM8?
    • FreeToBe
    • Extinct
    • Citizen Reef
  • Advertise
  • Terms
  • Privacy & Cookies
  • LADbible Group
  • UNILAD
  • SPORTbible
  • GAMINGbible
  • Tyla
  • UNILAD Tech
  • FOODbible
  • License Our Content
  • About Us & Contact
  • Jobs
  • Latest
  • Topics A-Z
  • Authors
Facebook
Instagram
X
Threads
Snapchat
TikTok
YouTube

LAD Entertainment

YouTube

LAD Stories

Submit Your Content
Woman outraged after café employee insults her family on receipt

Home> News> World News

Published 12:43 10 Dec 2023 GMT

Woman outraged after café employee insults her family on receipt

A New Zealand mum took to Facebook to slam a coffee franchise who called her child 'terrifying'.

Ella Scott

Ella Scott

It’s not every day you head into a coffee shop with your child and come out with the knowledge that staff have been calling her ‘terrifying’ behind her back.

Unfortunately, that’s exactly what happened to a New Zealand mum back in 2019.

Four years ago, Kimberly Sze headed out to a coffee chain in Christchurch with her family in tow.

Advert

Settling in at the spot on Welles Street, called Coffee Supreme, she went on to order breakfast items such as fried and scrambled eggs on sourdough toast.

After she and her tots - including her then two-year-old daughter - ordered their food, she received an itemised bill for $64.50 (£51.40).

However, instead of her table number being present on her receipt, a member of staff had described Ms Sze’s brood as ‘Fam w the terrifying kid.’

As per Daily Mail Australia, the mum took to her personal Facebook account and uploaded a snap of the cheque.

The mum uploaded a picture of the cheque to Facebook before calling out the franchise.
Facebook

Advert

According to the publication, she began by calling out the coffee shop and asking them to ‘train their staff’ at the branch a ‘little better’.

“Writing ‘Family with the terrifying kid’ on our ticket and intentionally overcharging us... nice one,” she said in the Facebook post.

“We come almost every weekend and my daughter is nothing but polite and friendly and we've never left a mess. She's never been a terror, never had a meltdown, never caused any problems and the same people working today always comment on how cute and sweet she is, so what the actual F?”

Ms Sze added that she and her family ‘walked out’ before they received their food. She then slammed the eatery for exhibiting ‘disrespectful bulls**t.’

“We showed one of your staff the ticket and said we didn't appreciate it and he didn't say a word. You lost some regulars today,” the mum added.

Advert

At the time of the incident, the New Zealander told the aforementioned publication that the franchise had actually been ‘really great’ in response to her complaint.

“It’s more the concern for other families who may be struggling and get that type of reception and the damage that can do,” she added.

The coffee shop issued an apology to Ms Sze.
Instagram/@supreme_supreme_chch

Coffee Supreme Food and Beverage Manager Tim Norris issued an apology to Ms Sza, and said that it was ‘totally below standard’.

“It’s not something we accept as a part of hospitality at Supreme,” he told the New Zealand Herald.

Advert

“It’s totally below the standard we set for anybody in the company, so we sincerely apologise to her family.”

Daily Mail Australia also claims that the person who wrote the message was ‘incredibly remorseful’ and that Norris flew down from Wellington to Christchurch to meet with the mum to apologise in person.

Following the complaint, the franchise also took to Facebook at the time and said: “We made a mistake over the weekend and offended a customer - a young family out trying to enjoy a moment of normality.

“We are incredibly sorry and wish to apologise publicly.

“If you're the parent of young children, we know how it is and would like to shout you and your wee one a coffee and fluffy at Customs or Coffee Supreme Welles Street - they’re on us from tomorrow through to the end of Sunday. We love fluffies too.”

Featured Image Credit: Facebook / Getty Stock Photo

Topics: World News, Food And Drink, Facebook, Social Media

Ella Scott
Ella Scott

Advert

Advert

Advert

  • Customer sacked from job after horrific Donald Trump comment they wrote on receipt at Mexican restaurant
  • Woman who breastfed her husband after giving birth reflects on 'out-of-body experience'
  • Woman sparks debate after sharing list of things she refuses to do for her husband
  • Key evidence in court as woman accused of killing ex-husband's family with 'death mushrooms' in meal

Choose your content:

7 hours ago
9 hours ago
11 hours ago
  • 7 hours ago

    Elon Musk urges release of Epstein files weeks after accusing Trump of being involved in fiery X rant

    Musk made a bombshell claim about his former 'first buddy'

    News
  • 9 hours ago

    Arne Slot releases emotional statement after Diogo Jota tragically dies aged 28

    The Liverpool forward and his brother died this morning

    News
  • 9 hours ago

    Mum says picture of her son at nursery saved his life after camera flash revealed rare disease

    Laura Davies, from Wales, says she would have 'never known' without the photo

    News
  • 11 hours ago

    Brit, 29, who fell ill moments after getting tattoo on hen do fighting for life in coma

    Poppy-Mae Crutchley began to feel unwell 'instantly' after she got the inking in the Spanish party hotspot

    News