Airline Returns Kid's Lost Buzz Lightyear With Photos And Letter From His Special Mission
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A little boy was thrilled to get his Buzz Lightyear toy back after he had left it on a Southwest Airline flight a year before. Watch the video where Buzz explains his mission:
Hagen Davis was two years old when he left the action figure at Little Rock Airport in Arkansas, but thanks to Southwest employee Jason, he was reunited with his Toy Story hero.
Not only did he get Buzz back, but he even received a hand-decorated box with a letter explaining what Buzz had been upto.
Hagen's mum Ashley explained: "We had lost my husband's uncle very suddenly and within 24 we had a flight booked, our bags packed, and were heading to Dallas, TX. It was a long flight with a two year old, and myself 7 months pregnant.
"When we landed at Lovefield I thought that I had collected all our things. When we got to the rental car and were getting situated I quickly realized we didn't have Buzz. My son was devastated, he loved his Buzz so much and even had his name written on the bottom of his boot just like the Buzz from the movie has Andy on his.
"I looked into how to claim lost items with SWA. The cost alone to submit a claim exceeded the cost of Buzz and chalked it up as a loss. A week or so after returning home from the funeral we received an email from Jason out of the Little Rock SWA airport that he had found Buzz and wanted to return him to our Buckaroo!"
She went on to add that it was delivered directly to her little boy.
Ashley said: "The box was decorated amazingly (you're really talented Jason!), the letter was absolutely adorable, and he sent all the pictures he took with him too.
"The thought and care he put into getting Hagen his Buzz back when Hagen left him on the plane in Dallas was beyond thoughtful and sweet, it will be a memory he has to cherish forever and an incredibly cool story to tell as he gets older. Thank you again so, so much Jason and SWA!
"This morning the first thing Hagen did was grab his Buzz and cuddle up with him to watch morning cartoons, my heart is mush."
Featured Image Credit: Southwest Airlines