Amazon Prime Forced To Make It Easier For UK Users To Cancel

As people grapple with the cost-of-living crisis, many might be rethinking their subscriptions in order to save on cash each month. 

However, customers in the EU and EEA will now be able to unsubscribe with just two clicks through a more prominent and clear cancel button.

This followed on from a complaint made by various consumer groups which stated that ‘Amazon makes it unreasonably cumbersome to unsubscribe from the Amazon Prime service’.

It continued, “In our opinion, the use of dark patterns to prevent consumers from leaving a service is in breach of consumer law,” adding that their use is ‘emblematic of a broader problem’.

The changes to Amazon Prime’s cancellation policy went into effect on 1 July, meaning it’ll be easier for people to unsubscribe if they choose to. 

“Consumers must be able to exercise their rights without any pressure from platforms.

“One thing is clear: manipulative design or ‘dark patterns’ must be banned. I welcome Amazon’s commitment to simplify their practices to allow consumers to unsubscribe freely and easily.”

For those not in the know, dark patterns are tricks in website and app designs that either push or nudge users into making decisions for the benefit of the service provider. 

The EU and the US have been updating their digital laws, tightening up the rules on dark patterning to ensure consumers are able to make free and informed choices.