A woman has shared her ‘scary’ encounter with a Morrisons delivery driver, who she says tracked her down on social media after dropping off her shopping.
Molly placed an online order with Morrisons last month, after which her goods were delivered to her home by a male driver.
After the pair exchanged a ‘short conversation’, he left – only to proceed to ‘like’ a string of her pictures and attempt to message her later in the day.
Molly, from Northfield, Birmingham, has since complained to both the supermarket and to Ocado – which delivers for Morrisons – with both companies now promising to investigate.
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She recalled: "When he delivered the shopping he was pleasant, absolutely fine and said thanks for shopping with us. He brought the shopping up to my flat and I said 'thank you'.
"It was a very small conversation we had."
However, six hours later, she was shocked to find that the driver had seemingly tracked her down on Facebook.
"He delivered the shopping to me and then later looked up my name on social media and tried to message me,” the 28-year-old beautician continued.
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"He just said 'Hi' then started liking photographs of me on my Facebook page, which to me insinuates something else.
"It's obviously a massive data breach.
"I live on my own, I'm a young lady. It is really scary.
"I called Morrisons but they seemed disinterested and said, 'Maybe somebody will call you back about this'."
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After looking up the driver online, Molly claimed that he works part-time as a taxi driver, according to his Facebook bio.
"I thought, 'if you're doing that with me, what are you doing with the girls in your car?'" she said.
Molly was also disappointed by the response from Morrisons after she complained to the supermarket, who she thought ‘didn’t take it seriously’.
"For him to take my name from my order and look me up on social media and contact me and like photographs of me... it's just unreal,” she said.
"But it's really scary that Morrisons didn't take it as seriously as I thought they should after I sent them copies of the messages.
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"Morrisons did not even apologise that this happened to me. I said, 'You haven't even apologised' and they said, 'Yeah well it isn't really a customer service problem'. I said that it IS a customer service problem.
"It's obviously a massive data breach but Morrisons said it was a problem for the depot they use which they said was also used by Ocado."
Molly said that Ocado, which is contracted to deliver for the supermarket, were ‘really good’ but there ‘was not much they could do’ as the order was through Morrisons.
"The company said they would get in touch with the depot and let them know what had happened,” she explained.
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“But Morrisons, frankly, couldn't give a c**p."
She added: "It's the first time that I have ever ordered from Morrisons. I told them I was deeply disgusted that they were not doing anything about this."
Morrisons said in a statement: "We take complaints such as these very seriously and we are working closely with our partner Ocado to conduct a formal investigation into the matter."
Ocado also said: "We are aware of this complaint and in the process of conducting an investigation.”
LADbible has reached out to Morrisons and Ocado for further comment.
Topics: UK News
Jess Hardiman