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Mum left furious with Asos over receiving 'poo-stained' shorts in post

Shola Lee

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| Last updated 

Mum left furious with Asos over receiving 'poo-stained' shorts in post

A mum has been left furious after ASOS delivered 'poo-stained' shorts to her 21-year-old son.

Journalist Suzanne Baum was left 'retching' after discovering a brown stain on the back of her son's supposedly new £17.99 shorts, which were delivered on 31 August.

Suzanne said that she could smell 's**t' coming from the parcel, initially thinking it might have been her dog.

Speaking about the ordeal, Suzanne explained to MyLondon: "My son said 'oh my god mum, I can smell s**t'. I went to his room, and I could smell poo. I thought, 'has my dog done a poo on the carpet?', because I couldn't understand where the smell was coming from."

The journalist noticed a strange smell coming from the parcel. Credit: @suzanne_baum/Instagram
The journalist noticed a strange smell coming from the parcel. Credit: @suzanne_baum/Instagram

However, their pup wasn't the blame as it was coming from an ASOS parcel that arrived that day.

After opening the parcel, Suzanne said: "I looked at the shorts, and there was, what looked like, a poo stain in the crotch. I thought maybe it's a pen mark, maybe it's the stitching, but because of the smell I knew instantly it was poo.

"I was in disbelief, so I put my nose kind of near just to double check, and it was poo."

If you thought that sounded disgusting, wait until you hear this: "It's basically poo smeared over the back and up the side, and leaked through the other side, and through the packaging.

"I just felt sick and angry because I have spent thousands of pounds at ASOS over the years, and I just couldn't believe this was happening."

The stain was down the back of the trousers. Credit: Credit: @suzanne_baum/Instagram
The stain was down the back of the trousers. Credit: Credit: @suzanne_baum/Instagram

Confusingly, the tags were still on the parcel and they were in a sealed package, and while her son wanted to just 'chuck them out the window' Suzanne attempted to contact the company.

According to the journalist, it's been five days of trying to contact them, and she told LADBible: "All I want to do is speak to a human being. Still, five days on and nobody has called me."

She also told MyLondon: "Every time I was going through the robot system online, it wasn't getting anywhere, because obviously they've never had a customer typing 'I have poo on my item'.

"In the end I just gave up, I was determined to try to speak to a human being, but I couldn't get anywhere."

This is a shame because Suzanne was always a loyal customer with the retail site, adding: "I've bought from ASOS since it first existed, and I've always encouraged my kids to buy clothes on ASOS once they started earning their own money."

She complained to the company but hasn't had much luck in getting an explanation. Credit: @suzanne_baum/Instagram
She complained to the company but hasn't had much luck in getting an explanation. Credit: @suzanne_baum/Instagram

ASOS is said to have offered Suzanne a refund for the item and they said in a statement to MyLondon: "We apologise unreservedly for the experience Ms Baum and her son had when shopping with ASOS. It’s clear this item fell far short of the standard we would expect to deliver.

"We’ve been investigating the issue with our warehouse team as a matter of urgency to understand how this happened and have also put additional training and checks in place to ensure this does not happen again.”

ASOS responded to LADBible saying: "We apologise unreservedly for the experience Ms Baum and her son had when shopping with ASOS. It’s clear this item fell far short of the standard we would expect to deliver. We’ve been investigating the issue with our warehouse team as a matter of urgency to understand how this happened and have also put additional training and checks in place to ensure this does not happen again. We’ve issued a full refund to the customer alongside an ASOS voucher as a gesture of goodwill."


Featured Image Credit: @suzanne_baum/Instagram

Topics: News, Viral, Social Media, UK News

Shola Lee
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