Renault car owners warned as cyber attack sees eight key personal details leak
Renault car owners have been warned that their personal details, including addresses and email addresses, may have been leaked following a cyber attack.
The French car company recently sent an email out to its customers alerting them to the leak and promising that 'appropriate action is being taken' to protect their information.
"We are very sorry to inform you about a cyber-attack on one of our third-party providers, leading to some Renault UK customers' personal data being taken from one of their systems," the email read.
"The third-party provider established that your data was included, which means the attackers have access to some or all of the following information: First name and surname, gender, phone number, email address, postal address, vehicle identification number and vehicle registration number."
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Fortunately, they confirmed that they 'do not hold any financial details, 'so no bank details formed part of the cyber attack'.
The firm said it had alerted all relevant authorities and added that the data had been taken from a third party provider, insisting that none of their own systems had been compromised.
"The third-party has confirmed that this was an isolated incident, which has now been contained and removed," they wrote.
"We are working closely with them to ensure that all appropriate actions are being taken. We have notified all relevant authorities.
"It is important to note that the data was taken from a third-party provider and that none of our own systems have been compromised."
In the meantime, customers are urged to be vigilant of any unsolicited requests for personal information, especially over email or telephone.
It's important to note that Renault UK would never ask you to provide any personal information, such as passwords or bank details, over the phone, so think twice if anyone asks you for any information.
"Be cautious of any unsolicited requests for personal information, especially requests made by email or phone," Renault UK warned in the email.
"You should never share your passwords online or on the phone – Renault UK will never ask you for this information.
The best thing to do if you receive a call that you don't know is real, is to end the call and ring the company back on a number you know is definitely legit, just to make sure.
Anyone with any questions about their data and the leak should contact Renault's Data Protection Officer at [email protected].
Emma Rosemurgey