Airline easyJet has issued an apology to a pregnant woman who was ‘kicked off’ one of their planes with her disabled daughter.
Siobhan Foster, who is seven months pregnant, was removed from an easyJet flight after she was accused of being abusive on the aircraft on 19 August, which led to all the passengers being asked to leave the plane.
Foster was en route with her husband James and their child, Florence, to Ibiza from Belfast, when she asked for assistance to find space for her bag in the overhead compartment.
Advert
The furious mum then took to Facebook to vent about the ordeal, declaring: “I will NEVER fly with EasyJet again, I understand why people call them sleezy jet!”
She went on: “This particular flight attendant had such a grumpy look on her face. James sat down with Florence and I asked her was there any more space in the overhead lockers, her reply was a sharp 'Clearly Not'.
"So, I asked could you help me find somewhere, her reply was 'You'll need to find somewhere yourself' even though there literally was nowhere.”
After some back and forth with the other stewardess and finally finding a place for her luggage, Foster was then allegedly confronted by two other staff members who echoed their colleague and accused her of being 'aggressive'.
"After roughly one hour the whole plane was asked to get off." the mum said.
The self-employed beautician spoke to MailOnline about the incident and said that she'd received an email apology from easyJet.
She emailed an official complaint to easyJet customer support on 27 August, informing them that she was ‘so traumatised after the experiences we had’.
Foster says she received a reply - that was seen by Mail Online - which said: “I'm sorry for the entire situation you experience [sic] on board.
“I noticed that you received rude and aggressive behaviour [sic] from one of the staff members on board. Although, we make every effort to ensure you get to your destination with the best experience in the sky.
“I realise that the situation must be difficult for you and I'm sorry that you felt upset and having an experience like this can create a negative impact in regard to our services as well.
“Please be assured that we at easyJet value all our customers. We train our staff to provide the best service to all our guests and make their travel as comfortable as possible.
“To add to that, if one is at the receiving end of rude behaviour, especially from the staff whose sole responsibility is to take care of your valued guests is simply unpardonable.
“I am really at a loss of words after reading your email and I truly appreciate the maturity and rationale shown by you even after being at the receiving end of such unprofessional behaviour to say the least. I cannot even begin to imagine your plight.
“I too work for the same organization and I have never seen any kind of scenario before. In fact, might I add, we follow a culture of putting the customer first and it is their right to get the attention and the service they have paid for with their hard-earned money.
“In addition, it is upon us as an organisation to give the best experience to our valuable customers for choosing us over others.
“We truly value your input and I'd like to thank you for taking the time to let us know what we can do better so that you would not have to experience something like this again.
“We at easyJet strive for excellence in customer service hence, I would like to apologise once again for the trouble you had. Do give us an opportunity to exceed your expectations for your upcoming travel with us.”
But, despite the email apology, the mum said she is still considering legal action and claims to have spoken to a solicitor.
LADbible has contacted easyJet for further comment.
Gregory Robinson