Woman left horrified after making vile discovery in her Shein parcel

A horrified mum was visibly shocked after making a vile discovery while opening a parcel from Shein.

Kate Greevy had ordered new items from the online retailer in preparation for a three-night girls' getaway to Ibiza.

But she has sworn off shopping at the store for life after 'used underwear and a pantyliner fell out of the new dress' while she was opening it on TikTok.

Covering her mouth and left speechless, she shared her reaction to her page in a clip captioned: "This is disgusting!!!!!".

The 42-year-old had decided to film a haul of all her holiday clothes when she claims to have made the unexpected discovery while opening up a long green dress.

Footage shows the mum-of-three holding up the £17 garment before a black object drops from the bottom of the clothing.

She first believed the item had come with a free pair of knickers, but upon closer inspection found the thong was 'stained and contained a pantyliner'.

Horrified, Kate immediately went to discard the 'dirty' thong. She believes the incident is testament to Shein's 'poor' quality checks and has since returned her whole order, vowing never to shop with the retail giant again.

"It was disgusting"

Shein has since apologised and said they took 'immediate steps\ to 'review processes involved and strengthen checks'.

"I'm going to Ibiza for a girls' holiday with a friend so I bought about 12 things from Shein and was trying them on,' Kate, from Warwickshire, explained.

"We just needed a few cheap items to wear in Ibiza and then probably throw away. My kids keep telling me to film 'get ready with me' videos so when the Shein parcel came I did it, so it was the first one I'd ever done.

"I ordered a long ankle dress that looked really nice. I didn't get much of a chance to look at it before this happened.

"[When something fell out] I thought it was pants that had come with it, but that threw me a bit because I'd never ordered anything before that came with pants.

"I thought 'it must be see-through', then I saw there was a stain on them. I don't wear thongs. People were saying I'd planted them, but I'm 42 with three children, thongs just aren't for me anymore.

"It was just disgusting, I used a plastic bag to touch them. Shein actually has an optionthat says 'found foreign object' in my parcel. So I think it's actually a common occurrence now for them to have added that option to their returns."

Kate believes the mishap was a 'genuine mistake' but says the incident has put her off buying with the retailer again, adding: "I just don't think their quality-checking for their returns is very good.

"I don't know how the girl didn't realise she'd taken her pants off with it. I genuinely don't know what's happened.

"I think it's a genuine mistake where she's pulled [her pants] off while taking [the dress] off. You shouldn't expect to have something like that, especially from such a delicate area. After I disinfected my hands, I sent everything back. Now I've seen that, I couldn't keep them.

"I was going to keep a lovely dress but couldn't do it. It's put me off ordering them a bit. I doubt I'll order from them again."

Shein responds after incident

The online retailer has since responded to the incident, which received more than 815,000 views on TikTok.

They said that returned products that meet quality standards can sometimes be resold, but that steps to review processess and checks are now being reviewed.

A SHEIN spokesperson said: "SHEIN is committed to providing our customers with high-quality products and a positive shopping experience.

"Where appropriate, returned products that meet our quality standards may be made available for resale, helping to keep garments in use and reduce unnecessary waste.

"We have taken immediate steps to review the processes involved and strengthen our checks to help prevent this recurring.

"We have also contacted the customer directly to apologise for this distressing experience and have offered a full refund for her order."