Family had £12,000 cruise cancelled without their knowledge after making simple mistake beforehand

Going on that big family holiday usually comes after a whole load of saving. You spend months watching the pennies knowing it’ll all be worth it when you’re swimming in a pool under the sun.

But that dream didn’t quite come true for this family from Kentucky in the US.

After planning their travels for a year, the Banks family had their mega $15,000 (£11,809) cruise cancelled apparently without their knowledge after making a simple mistake.

Mum Tiffany took to TikTok to share just how gutted she was that her trip with her husband and four kids was scuppered.

She explained how the their trip aboard the Carnival Celebration cruise ship was completely paid for when she suddenly got an email about off-ship excursion cancellations.

After than calling up to investigate, she discovered her trip had been cancelled – just two days before it was set to sail.

Tiffany explained how a Carnival customer service rep told her she’d cancelled her $12,000 (£9,444) reservation for the boat’s largest room via the online system.

Going into ‘full-blown panic’ with the family all in tears, the mum said earlier this month: “We have nearly $15,000 tied up in for this vacation including excursions. The room itself was I think $12,000 or $13,000, and then we’ve got a few grand tied up in excursions, and actually with almost $2,000 for flights.”

The mum was adamant she did not cancel the trip and thought it could be a system glitch.

After the cruise line offered the remaining rooms on the ship (the cheapest, interior cabins) which she didn’t feel was a good enough replacement and also refused a full refund, she still hoped to board.

However, unable to get on the ship, the family stayed at an Airbnb in Florida while haters accused the mum wasn’t sharing the full story of what happened.

“I’m an open book. I talk too much. I give out too much information — that’s just me naturally,” she said on TikTok.

And, well, it turns out she is quite the open book as Carnival later explained to the mum what had happened to her booking.

Banks claims was told she was a ‘victim of a form of identity theft’ but there was no security breach on the cruise line’s part.

Turns out, the mum and her husband had accidentally shared the booking reference number of their trip on Facebook when posting a countdown to the family holiday.

And on that same day, someone made an account with Carnival and used the number before cancelling the family’s trip at the last minute.

The mum says she won’t be travelling with the line ‘ever again’.

Carnival Cruise Line told LADbible in a statement: "While we are not going to comment on any specific guest complaint or incident, it is never a good idea to post personal information about your travel plans, including a confirmation number for a booking, which could allow a bad actor or identify thief to use that information in inappropriate or even illegal ways."