Subway has announced there are plans in motion to change up your restaurant experience.
That's right, the beloved sandwich shop is about to get a facelift as new technology is expected to be installed imminently - but not everyone is happy.
Speaking about the upcoming changes, a Subway spokesperson said: “We are exploring innovative restaurant design features, including the integration of digital kiosks.
"This is an exciting opportunity to deliver a seamless journey for all our valued guests. We look forward to sharing more details in the coming months.”
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Hot on the heels of McDonald’s, KFC and Canadian coffee chain Tim Hortons, Subway will soon offer self-service kiosks.
So instead of adding lettuce and mozzarella to your Meatball Marinara via a sandwich artist, you’ll be able to fully customise your sub on a digital device.
Much like other outlets, customers will be able to place and pay for their orders on the self-service kiosk.
The machine is also expected to allow guests to take away their meal or eat it in the establishment.
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It's understood that a definite date for the tech update has yet to be announced.
Of course, these do-it-yourself machines are not a new invention.
However, they have recently grown in popularity.
Supermarkets such as Morrisons, the Co-Op and Sainsbury’s currently offer self-service checkouts.
And you can also find them in high street retailers such as Boots, Superdrug and at various airports.
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Despite their convenience, grocer Booths has recently announced that it's doing away with the self-service kiosks.
The Northern England chain said that it wants to focus on delivering better customer experience, and that self-scan machines can be impersonal.
Speaking to BBC Radio Lancashire, Booths managing director Nigel Murray said: “We like to talk to people and we're really proud that we're moving largely to a place where our customers are served by people, by human beings.
“So rather than artificial intelligence, we're going for actual intelligence.”
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Social media users have been having their say on these digital screens, and not everyone has the same opinion.
One X (formerly Twitter) user said: “I always get Subway anxiety picking all the toppings when there’s 12 people behind me. Give me a kiosk any day.”
"No level of AI is going to help,” said another.
“Had to go shopping at Lakeside and fancied a KFC so I went up to the counter and made my order,” explained a third.
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“And the lady ‘asks cash or card?’ I say card and she (sic) teold me I need to use the computer kiosk to order as they don't take cards at the counter.
“I said to forget it and walked away.”
Topics: Food And Drink, Money, Technology, Social Media
Ella Scott