'Harry Potter house' owner left gutted by ‘most horrific scene’ she was greeted with by Booking.com guests

The owner of a Harry Potter themed rental property has been left devastated after revealing the property had been completely destroyed by Booking.com guests.

Sharing the damage via TikTok, the owner, who goes by the username homelea.stays, appears to run a series of rental properties in Watford allowing fans travelling to the popular The Making of Harry Potter tourist attraction at Warner Bros studios to immerse themselves in the Wizarding World for the entire trip.

However, a recent update saw the owner horrified to discover the place had been completely trashed by recent guests and in desperate need of some supernatural cleaning help.

In the viral clip, which has been viewed 5.5 million views, footage is shown of smashed cups, 'bleach' poured over a TV and one of the beds completely covered in brown stains following a booking made through a guest on Booking.com.

"A few days ago I walked into my [rental] to clean it, only to walk into the most horrific scene ever," the voiceover explained.

"Someone has turned our [rental] upside down, they have literally trashed the entire place.

"Things are all out of place, the TV has been smashed with bleach poured all over it.

'Frozen chips all over the floor, Fanta splashes all over the walls and the windowsill."

"This was made for families and children," the devastated owner added. "Now we have had to close it down until it is safe."

The destruction left viewers horrified, with several users particularly concerned about the source of the brown stains left on the mattress.

"Please tell me you have reported this to police, that’s criminal damage," one person wrote, while a second added: "I thought this was the crime scene cleanup channel when I saw the bed."

"Thought it was a crime scene cleaning page I'm so sorry they did this," a third person wrote.

In a follow-up video, homelea.stays clarified that the guest in question had booked the property through Booking.com not Airbnb - despite referring to the property as an Airbnb - as the rental is available to book on both sites.

"Had this guest come from Airbnb they would have had a profile and if the ratings are bad we of course wouldn't have gone ahead with the booking." they clarified, adding that they believe Airbnb 'would have taken action' had the booking been made on their platform.

The user also explained that Hertfordshire Police had been notified about the damage and given the guest's name, postcode and booking reference.

They clarified the source of the ominous brown substance on the bed, explaining that it was caused by a mixture of 'coffee and coca butter' and not blood or bodily fluids which users had originally suspected.

Booking.com told LADbible in a statement: "We do not tolerate destructive behaviour and we are sorry to hear about any damage caused to the property. Regarding this case, the partner has not yet reported guest misconduct or reached out to our customer services team. We encourage the partner to do so to enable us to thoroughly investigate, cooperate with local authorities or law enforcement and if necessary, block the responsible customer from our platform.

The statement added: "We do not tolerate destructive behaviour and we are sorry to hear about any damage caused to the property. Regarding this case, the partner has not yet reported guest misconduct or reached out to our customer services team. We encourage the partner to do so to enable us to thoroughly investigate, cooperate with local authorities or law enforcement and if necessary, block the responsible customer from our platform."

LADbible has approached Hertfordshire Police and homelea.stays for further comment.