EasyJet tells holidaymakers they'll have to go via Spain to get from England to Scotland
EasyJet told holidaymakers they would have to go via Spain to get from England to Scotland.
One couple were forced to fly to Bristol after their plane to Glasgow was cancelled only to be told they would have to jet back to Spain if they wanted to get home to Scotland.
Sound a tad baffling? I know.
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Carly Wilkinson, 22, and her partner, Reece Pollock, 23, enjoyed a week in Majorca and were waiting at Palma airport for their easyJet flight when they got a text telling them it was off.
Airline staff said they could fork out a small fortune of £600 to travel with another airline or wait a staggering 11 hours for an alternative flight to Glasgow via Bristol.
Carly recalled: "They said we could pay £600 for flights with another airline and, when I asked what if people couldn’t afford that, the staff just shrugged.
"I arranged a flight home via Bristol through their app but we had to wait about the airport till 2pm."
As if things couldn't get any more worse for the unlucky couple, the pair then agreed to travel to Bristol but found out on their arrival via text that their plane to Glasgow had also been cancelled.
Carly, from Edinburgh, said: "They said they could fly us back to Glasgow but we would have to go via Alicante in Spain, where we had just come from.
"We couldn’t believe it – we had been travelling for hours and just wanted to get home. We didn’t want to end up stranded in Alicante."
Talk about a bizarre route.
When the holidaymakers refused the offer, easyJet then agreed to pay for a six-hour 400-mile taxi trip back to Glasgow along with eight other passengers who had also followed suit.
"There were 10 of us in the same situation so we stuck together and eventually easyJet agreed to send us via taxi back to Glasgow," she explained.
Carly dubbed the whole fiasco a 'nightmare'.
"We had a lovely holiday but it was totally ruined by the disaster we had getting home," she said.
What should have been an easy 'two-and-a-half-hour flight' back home ended up turning into a 27-hour-long travelling debacle.
The couple had paid £1,500 for a seven-night package holiday via the online travel agency On The Beach and have since contacted easyJet to complain about the shambles.
Carly added: "After the longest journey home, we then had to pay another £50 for a taxi back to Balloch to collect my car. We slept on the floor in the airport and easyJet didn’t offer us any vouchers towards food."
The airline has since issued the pair £100 in expenses.
An easyJet spokeswoman said: "We did all possible to minimise the impact of the disruption. They transferred to an alternative flight to Bristol where we arranged a car transfer to Glasgow due to their onward flight also being cancelled as a result of air traffic control restrictions.
"We understand the difficulty this will have caused and we are contacting the couple to apologise for their experience and reimburse them for their expenses."
On The Beach did not respond to a request for comment.
Rhiannon Ingle