How to claim £290 refund after Sky Glass removes popular service

This is how Sky customers can receive a hefty refund after one of its popular services is set to stop working within weeks.

From next month, any customers who have a Sky Glass 4K TV will no longer be able to use the Sky Live feature, a camera accessory which can currently be used as a controller for motion controlled gaming, to screen-share with other households, make Zoom calls and even to be used with a workout coach.

Sky Glass users have previously been offered the chance to buy the camera up front for £290 or pay an extra £6 a month on a two-year payment plan with the Sky Glass subscription

Launching the camera back in 2023, Sky described the device as a 'clever entertainment device that will transform the way you use your TV.'

Sky Live will no longer function from 4 December (Sky)

Announcing the service axe, a spokesperson for Sky said: "Innovation has always been at the heart of Sky. This year we’ve expanded our Sky Glass range to offer more choice, launched the UK’s fastest broadband speeds from any major provider and continued to invest in making the TV experience even better.

"Sky Live was part of that journey, and we’re proud of the ambition behind it. It’s given us valuable learnings that are helping to shape the future of our products."

How to claim the refund for Sky Live

If you've got the Sky Live camera at home, it will stop working from 4 December, with Sky vowing to 'focus our investment where it matters most to customers: faster, simpler products, unbeatable content and brilliant service.'

The company added: "After this date, Sky Live will close, and the product will no longer be supported."

Sky Live had a number of different functions, including using Zoom (Sky)

Anyone who bought the Sky Live camera up front should expect a refund to be returned to their registered payment method automatically in the next three weeks.

However, if you opted for the monthly payments, Sky will cancel the remaining loan agreement and provide an automatic refund for any payments that have been made so far.

You don't need to return the camera in order to receive your refund, however if you would like to do so, you can get a pre-paid Royal Mail label to send it back for free. Otherwise you can recycle the device at your local recycling centre.

Sky has also announced plans to add more games to its Glass and Stream products as gaming was the most popular aspect of Sky Live.