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Defending 'broken' Jarvis Kaye, Barbara Khattri said her 17-year-old boy had 'made an error', adding that she believes the gaming community should 're-think how it treats people'.
Speaking from the family home, she told the MailOnline: "Jarvis made an error and he admits that. But the gaming community needs to re-think how it treats people.
"He's broken. He loves that game. He doesn't have a devious bone in his body and what I really know is that for any mistake that doesn't physically harm a person there should be the chance to make amends."
In an earlier Facebook post that has been deleted, Mrs Khattri wrote: "It's my turn at the moment to be feeling that abject pain, despair and helplessness today. My youngest son Jarvis made a genuine, naive error of judgement and is currently banned for life from something he loves."
She continued: "It's been a very long, tough week and I've woken this morning with it trending on Twitter where there is both overwhelming support and criticism for him.
"As not only a parent and a boss but mostly as just a person, I know first hand how so often the lesson is so much better learned when there is the opportunity to take full responsibility, and actually in whatever way fix or right the wrong!
"I pray for Jarvis that this is the case for him. I'm not looking for agreement with my point of view at all, I just thought that there's as much power in sharing when we feel scared and confused as when we're on top of the world."
Jarvis' lifetime ban came after he was using aimbots - one of the most popular means of cheating on a game.
Aimbots allow players to shoot competitors without having to target precisely. However, aimbot software is forbidden under Fornite's rules, meaning those who use them do so with the risk of having their account deleted.
In his tearful video, Jarvis opened the clip by explaining how Fortnite had changed his life forever, saying it had allowed him to pursue his dream and do what he loves most.
He explained: "Recently I posted some videos of me using aimbot and solos and playground mode and just all I was thinking about whilst I was making those videos was just how entertaining and interesting these videos would be for you guys to watch.
"It didn't even cross my mind to think that I could be banned for life from Fortnite from those videos. I just want to be clear that this is the first time that I have ever done anything like this and of course I have never done this in a competitive game mode at all."
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