Claire Reid
An angry McDonald’s customer blockaded a Drive-Thru for two hours, refusing to move until police arrived.
Stuart Yates, 55, parked up and refused to get out the way after getting into a spat over a refund for a couple of sausage and egg McMuffins in a McDonald's in Leyland, Lancashire, yesterday, 22 May.
Yates was told by staff to wait in the car park while they prepared his food, but told staff that last time he’d been made to wait 15 minutes in the car park.
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He said: “A week ago I got made to wait in the car park for over 15 minutes. A lad spotted me and said ‘oh, it’s him again’, because last time I complained. They said go and wait in the car park… I said ‘I’m not going anywhere until I get my food’.”
Yates says he was then offered a cash refund instead, but wanted the refund put back onto the card he originally paid with and vowed to stay there for ‘a week’ if necessary.
He added: “A girl came out and threw my money and change onto my car roof and said ‘leave or I’m calling the police’.
“I said I’m going nowhere until I’ve had my money put back on my card. It’s not a big ask, surely.”
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Insistent on getting his refund back to his card, Yates parked up, blocking other vehicles from getting in or out.
Speaking after the incident, he said: “I said I’m not moving, I’m well within my rights asking for a refund to be put back onto my card.
“They eventually gave me a refund and tried passing me a long letter they had typed out, but I refused to accept it.
"I hadn’t sworn, I hadn’t done anything threatening. I hadn’t broken any laws.”
He eventually spent two-hours in the Drive-Thru before police arrived and he moved on.
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Prior to him moving on, a member of staff said: “The other cars have managed to reverse out, but now he won't move. We asked him to park up and he wouldn’t, so now he’s just sat there.
“He only wanted a small order. It would have only taken a minute. Now he’s refusing to move, he wouldn’t park, he wouldn’t accept the food, he wouldn’t accept a refund. He’s been sat there for a good 20 minutes now.”
Yates confirmed that he never got his McMuffins, but said he went home and ordered two Big Macs via Uber Eats instead.