Couple felt 'discriminated' by Miller & Carter after being refused entry for wearing tracksuit

A couple have been left feeling 'discriminated' against by Miller & Carter after being refused entry for wearing a tracksuit.

FYI, the steakhouse chain does have a dress code that excludes sportswear.

Per its website: "We like to think that dining at Miller and Carter is a bit of a treat, and many of our guests like to dress up to celebrate their special occasions.

"Therefore we have a smart-casual dress code and kindly request that no sportswear is worn when visiting Miller and Carter."

But the woman in this case, who goes by the name Danni, claims she and her partner have been allowed to dine at a Miller & Carter donning similar outfits in the past, while also suggesting the tracksuit was 'smart'.

Taking to Tripadvisor to write about the Washford Mill branch in Warwickshire, she said: "I am absolutely appalled to say the least.

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"Me and my partner and daughter came for a family meal and we was refused at the door due to my partner wearing a smart grey tracksuit.

"The two women at the desk were very rude the minute we arrived making snide comments and looking my partner up and down.

"The one lady told us it was down to the manager and then told us she was actually one of the manager herself.

"Very rude very abrupt and I don't mean to be rude myself but I would not say they were dressed very well myself."

Danni continued: "I felt mortified and embarrassed, especially with our ten year old daughter who was with us.

"I said we've been to many Miller & Carters dressed in the same clothing before and we've never been refused service ever.

"And the lady told us different Miller & Carters have different rules which makes no sense at all."

She finished by claiming they faced 'discrimination' from the minute they arrived, adding: "We will not be returning again."

TripAdvisor

A general manager at the eatery has since replied to the review, sharing the response they had also sent privately.

"I was the host in which greeted you and conversed with you regarding the dress code," they wrote.

"We do not allow sportswear within the restaurant area and as such, the gentleman with whom you were with, was wearing a tracksuit.

"We would have happily booked you in for a later time, as suggested to you in person, allowing you the opportunity to change but do advise our guests that we operate this policy."

The manager said that a copy of the policy is available in the lobby area and that they are available to answer any other questions she might have.

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"I find it pertinent to remind you that this is a policy that is held across the brand of Miller & Carter and as such is not discrimination against any persons who visit us," they finished.

"We do wish you a pleasant week ahead."

Seems like a pretty open and shut case to us - if you're planning on grabbing a steak dinner from a Miller & Carter anytime soon, might be an idea to leave the trackie at home.

LADbible has contacted Miller & Carter Washford Mill for further comment.