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Disabled Man On Mobility Scooter Refused Service At McDonald's Drive-Thru

Disabled Man On Mobility Scooter Refused Service At McDonald's Drive-Thru

A disabled man has spoken of his anger after he was refused service at a McDonald's drive-thru because he was on a mobility scooter.

Mark Waite, from Gosport, Hampshire, just wanted a burger but was turned away after staff claimed they weren't allowed to serve customers on scooters.

The 50-year-old, who suffers from lupus and osteoporosis, pointed out that he uses a road-worthy class 3 mobility scooter which is registered to the DVLA and is a valid mode of transport under McDonald's policy.

Mr Waite said his health conditions had kept him awake until the early hours and so he decided to head over to his nearby Maccies to try out the new Saver Menu burger.

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With the restaurant closed, the former factory worker used the drive-thru window.

Recalling his shock at being refused his meal, Mr Waite said: "I was having a hard time sleeping so I went down to the docks and thought I would get some food on the way back.

Mr Waite was shocked when staff refused to serve him. Credit: Solent News
Mr Waite was shocked when staff refused to serve him. Credit: Solent News

"There was one car in front of me, and I let them do their thing, and there wasn't a car behind me.

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"It registered on their sensor that I was in a vehicle - but then I was told they don't serve mobility scooters.

"I explained to the gentleman at the window that my scooter is a DVLA registered vehicle but I was told, 'sorry sir, it's a mobility scooter, we don't serve them'.

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"I cannot drive because of the pain medication I am on - I need liquid morphine.

"No disabled person should have to feel like their disability is their fault. It has put me off visiting that branch."

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He added: "It made me feel ashamed that I'm disabled and the way I was treated, I feel like I was being discriminated.

McDonald's has apologised to the 50-year-old for the debacle. Credit: Solent News
McDonald's has apologised to the 50-year-old for the debacle. Credit: Solent News
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"There are many different styles of mobility scooter. This one's a class 3, DVLA approved, it can be driven on the road, it's insured and taxed.

"Once I explained to them that it's a class 3, they should have accepted that and taken the order and let me be on my way."

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According to the McDonald's website, 'drive-through lanes are custom built for motor cars, vans, trucks and road-worthy mobility scooters'.

After hearing about the incident, McDonald's has apologised to Mr Waite and said staff were unaware he had a valid scooter.

A spokesman said: "We'd like to apologise to the customer in question.

"We have reminded the team of the procedure to ensure this does not happen again. Staff have now apologised to this customer directly."

Featured Image Credit: Solent News

Topics: Food, Transport, McDonald's

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Dominic Smithers

Dominic graduated from the University of Leeds with a degree in French and History. Like you, Dom has often questioned how much use a second language has been. Well, after stints working at the Manchester Evening News, the Accrington Observer and the Macclesfield Express, along with never setting foot in France, he realised the answer is surprisingly little. But I guess, c'est la vie. Contact us at [email protected]