To make sure you never miss out on your favourite NEW stories, we're happy to send you some reminders
Click 'OK' then 'Allow' to enable notifications
| Last updated
A mother has spoken of her horror at finding chicken in her McDonald's 'spicy veggie' wrap.
Maisy Mason, from Exeter, says she bought the meal from her local branch, where she is a regular customer, on Tuesday (26 January).
But after taking a bite into the wrap, the 20-year-old says she knew it wasn't the meat-free option she was expecting.
Speaking about the upsetting incident, Maisy said: "I just dived straight into the wrap and after taking a bite I knew."
Maisy says she was home alone with her baby and didn't have time to cook so decided to grab something quick.
She added that she did finish her meal, removing the meat from the wrap.
But despite telling the management at Maccies what had happened, the mum says she 'wasn't happy' with their response.
She said: "I always order from McDonald's so I didn't even think to check what was in it before I ate it.
"I've called their customer services today (26 January) and they have offered me a £10 voucher.
"I am not really happy with that to be honest - I don't think it is acceptable."
Responding to her complaint, a spokesperson for McDonald's said the fast-food chain had investigated the incident and that it was a case of 'human error'.
They said: "We absolutely recognise that it is not acceptable to serve meat when a vegetarian product has been ordered, and we sincerely apologise to the customer for the mistakes that were made in this case.
"We take order accuracy very seriously and have a number of procedures in place to avoid inaccurate orders.
"We are disappointed that we fell short of these on this occasion.
"When the customer brought this matter to the attention of our restaurant team we immediately apologised and offered a replacement meal. Our Customer Services team has also been in contact with the customer.
"Following an investigation the restaurant confirmed this was a case of human error and all staff have been reminded of the importance of order accuracy and of the correct procedures when serving a customer with specific requirements."
But while this seems to most logical people like a fair complaint, some customers aren't quite as reasonable.
Chosen for YouChosen for You
Most Read StoriesMost Read