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Urgent Warning For Residents Not To Drink, Clean Teeth With Or Cook Using Tap Water

Urgent Warning For Residents Not To Drink, Clean Teeth With Or Cook Using Tap Water

Residents of St Athan, Vale of Glamorgan were sent an urgent warning by their water supplier

Residents of a Welsh housing estate have been urgently warned not to use tap water from their homes.

This includes drinking with, brushing teeth with, cooking with or cleaning with tap water.

Locals of St Athan, Vale of Glamorgan in Wales were sent an warning letter by Ancala Water Services and were informed not to use their water supply between 3pm and 4pm on Thursday, 12 May.

It has been claimed they were told that bottled water would be delivered to their addresses. Although it was later said that residents were told to attend collection points to pick up supplies.

Residents in a Welsh housing estate were advised to not use their tap water.
Media Wales

Locals say they have been told that the issue will last one to two days, but there has been no exact indication of when residents will be able to use their taps again as they were told to expect another delivery of bottled water at 10am on May 13.

However, in a letter dated May 12, Ancala Water Services told residents to not drink the water.


"Routine sampling of the water supplied in your area has identified that it is not meeting the high standards required, until further notice, therefore, please follow the advice below:

  • Do not drink tap water
  • Do not cook or prepare foods with tap water
  • Do not use tap water for cleaning teeth
  • Do not let your pets drink tap water
  • Tap water can be used for washing and bathing
  • Tap water can be used for washing clothes
  • Tap water can be used for toilet flushing

"Whilst we work to resolve the issue we are providing you with bottled water, this will be delivered to your address. The risk of becoming ill from your tap water is low.

"When we're satisfied that there is no further need for this precautionary measure, we'll contact you again to advise that you can use your water as normal.

"If you require any further information regarding this, please contact our helpline on 08451292293 and they will put you in touch with a member of our team who can help you.

The letter issued to residents outlining what they can and can't do with their tap water.
Media Wales

"I'd like to apologise for this inconvenience and assure you that we're doing everything possible to resolve the situation as quickly as possible."

One resident, Holly Darch, spoke of the confusion as people lined the streets to receive their water supplies.

She said: "The letter said we would receive the bottled water at our address, but then we found out via a Facebook post that we had to go to collection points.

"We haven't been told what's wrong with the water as they are still investigating, but we only found out there was a problem this afternoon, so everyone has been using the water all day, which is worrying."

LADbible has contacted Ancala Water Services for comment.

Featured Image Credit: Media Wales/Alamy

Topics: UK News