Homeowner furious after 'delivery drivers wedge new sofa' in staircase
A furious homeowner has slammed a furniture company for a failed delivery after claiming they left his sofa stuck on a narrow staircase.
Luke Ansell says his new couch from designersofas4u.co.uk was supposed to be delivered safely on January 19 at his home in Bournemouth.
He claims that the two delivery drivers issued a poor attempt at getting it up the narrow staircase - deciding to just leave it there instead.
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On a more serious note, Mr Ansell alleges that the drivers recommended cutting off his bannisters to fit it through.
The 27-year-old says: "They got here and I showed them where I wanted it upstairs. I said that it looked quite tight, but they assured me that they do tight deliveries all the time.
"I just said 'oh well you're the experts' - they are a delivery company after all so I just left them to it.
"They brought it in, they struggled to get it over the bannister and eventually got it in. But then it got jammed, they couldn't get it up or down.
"Then they said 'look we've got to get back to Birmingham' and tried to leave. They asked me to sign for the delivery - but I refused.
"We had a little bit of an argument about it, and then they suggested I cut away the bannister to get it out.
"It's a brand new house that we had just bought for half a million, and now we have to have the work done to repair it."
Designersofas4u.co.uk shared with LADbible that the sofa cost £1,129.45 (inclusive of delivery charges) and that the two delivery drivers warned Mr Ansell that it would be 'very difficult to take it up the second flight without causing any damage whatsoever to either the sofa or your property'.
The company claims that the delivery driver said that Mr Answell consented to the risk involved, which is clearly stated in its terms and conditions.
Their 'responsibility ends when the furniture reaches the kerbside' but 'endeavour to assist in taking the furniture to the room of your choice at the owner’s risk'.
As a result, Designersofas4u.co.uk has agreed to 'objectively accept that between our delivery team and yourself, that damage has been caused to both the sofa and your property'.
The firm has promised to provide Mr Ansell with a new sofa at no extra cost and the same delivery team will come out and offer a personal apology.
Designersofas4u.co.uk has also promised to pay for any damage caused to the property.
The company says it will only be able to offer kerbside delivery.
Topics: UK News
Anish Vij