UK workers not had wages paid into accounts as thousands unable to access pay day money

A number of UK banks have suffered online technical issues leaving thousands of people unable to access their money on payday.

HSBC has apologised to customers after they were unable to access their online banking today (28 June).

Meanwhile, some on social media say their money hasn't even transferred through yet.

“We’re really sorry that some customers are having issues accessing personal online and mobile banking,” HSBC UK said.

“Our IT teams are working hard to get these services back to normal. You can still authorise online card purchases via SMS.”

In an update, HSBC UK tweeted: "12:15 Update 1/2: Customers can now log into personal Online & Mobile Banking. We're working hard to resolve secondary issues, including view recent transactions. We're sorry and will continue to share updates. Please see 2/2 re separate payments issue affecting multiple banks.

"2/2: Customers sending payments may see a slow response or see a failure notice. Please check with the recipient or view your recent transactions in the mobile app via the notifications bell icon in the top right corner before attempting to the send the payment again."

We’re really sorry that some customers are having issues accessing personal online and mobile banking. Our IT teams are working hard to get these services back to normal. You can still authorise online card purchases via SMS.

— HSBC UK (@HSBC_UK) June 28, 2024

Taking to X, some users complained that they needed to access money to pay their bills on payday.

“This has happened several times before”, one person wrote, while another commented that this has happened 'twice now in the past couple of months'.

"It’s not just the personal account app it’s the business banking app too?" penned a third, as a fourth said: "Classic with the banking app being down on payday."

DownDetector said that more than 7,000 problems were reported at 8.45am.

Virgin Money and Nationwide said they are also working on the issue.

Nationwide acknowledged it was 'aware there is a delay with some customers receiving their salary or pension payments today'.

The bank added: “These payments are being processed, and will be paid into your account today. Sorry for any inconvenience this is causing.”

Virgin Money tweeted that they are 'aware of intermittent issues with accessing online banking and our app, which we’re working to resolve as quickly as possible'.

“Thanks for your patience while we restore the service,” they said.

Earlier on, the bank told customers that there would be 'delays to payments both in and out of their Virgin Money account'.

This comes after issues last month on the same date, as NatWest experienced an approximate four-hour outage.