Delivery company Evri has issued an apology after two workers were spotted throwing parcels around a depot in Plymouth.
In a clip recorded secretly by onlooker Ben Hardy, the Evri employees appeared to be scanning items before sorting them - only the sorting process largely involved carelessly throwing the items in the general intended direction.
It's unclear what the packages contained, though a number of them appeared to be from clothing brands such as ASOS.
Hardy said he was sat in his van for five minutes watching the staff members 'throw parcels around', and described the entire scene as 'infuriating'.
"I understand they have a lot to deliver every day and it needs to be moved quite quickly but on the flip side of that with the cost of living and the price of everything at the moment people can't afford to be buying things twice if they're damaged," Ben argued.
"It just doesn't seem right, you need to have a certain amount of care with the parcels you're delivering. Initially, I just saw the one woman and some parcels flying off behind, almost like it was out of a film, just flying off a conveyor belt.
"Then so I backed my van up slightly to see what was going on and there was a woman sitting on the floor, scanning them and then just throwing them in the air and hoping they went in the cage next to her which was closed.
"So she was just hoping she hit the target and they went in. It's infuriating especially when it's parcels you've been waiting two weeks for and it's broken. It's just a rigmarole no one wants to be dealing with."
Ben went on to acknowledge that the workers probably don't have the time to be 'delicately placing each one into the cage', but argued they should be 'taking a level of care and customer service'.
"Just because they're not directly dealing with the customers they are dealing with the customer's product and it reflects badly on the company as a whole because it might not necessarily be the driver that has damaged the parcel and they could be getting it in the neck for someone else's mistake."
After seeing the clip, Evri issued an apology and assured it would be in touch with the team in Plymouth to get to the bottom of the scene.
"We will get in touch with the local team to understand what is happening here. Whilst it looks like these parcels contain clothing and are unlikely to be damaged, this behaviour is unacceptable and does not meet the standard we require for handling items with care. We apologise to anyone who is concerned," the company said.