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A woman got more than she bargained for when her new iPhone arrived only for her to find out it was actually a cracked tile.
Olivia Parkinson opened the box for her iPhone 12 ProMax on 14 April before noticed that it had been swapped out.
Don't you just love a new phone day to then receive this... :rage::sob: iPhone 12 ProMax who?? @virginmedia @YodelOnline pic.twitter.com/2lQlE0I8P8
- liv (@l1vparkinson) April 14, 2021
She took to Twitter, writing: "Don't you just love a new phone day to then receive this... iPhone 12 ProMax who?"
In an updated tweet, Olivia went on to write: "Just to top it off that @virginmedia can only get back to me within 3-5 working days. Is this a joke???"
Despite Virgin now agreeing that Olivia was the victim of a fraud, she claimed that they initially said she was liable to pay for the... well, the tile.
In another tweet, she wrote: "Day 7 of receiving no answers off @virginmedia for the brick I received and not the phone!
"They've opened an investigation to see whether they're liable or me. A loyal customer who buys a new phone could be liable to still pay for it."
Ten days later, Olivia posted a further update saying: "@virginmedia are making me liable to pay for the phone that I haven't received so please retweet this so I can get some help. DO NOT USE THIS COMPANY OR DELIVERY SERVICE.
"Images below will show what I 'purchased' from them, disgusting companies.
UPDATE: @virginmedia are making me liable to pay for the phone that I haven't received so please retweet this so I can get some help. DO NOT USE THIS COMPANY OR DELIVERY SERVICE. Images below will show what I 'purchased' from them, disgusting companies. @YodelOnline pic.twitter.com/LC9PNI0awX
- liv (@l1vparkinson) April 30, 2021
A Virgin Media spokesperson said: "Our investigation found Olivia was the victim of a fraud so we have closed the account, written off the outstanding balance and will be returning all of the money she paid."
A Yodel spokesperson added: "Following a thorough investigation we have confirmed that the parcel was sealed in its original packaging when delivered.
"We've been in contact with Ms Parkinson to keep her updated and encourage her to contact the retailer to resolve this."
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