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A Jollibee customer has claimed she was served a 'deep fried towel' instead of the chicken she ordered for her son. Watch footage of the bizarre mix-up here:
Alique Perez says that instead of receiving the Philippine fast food giant's famous crispy fried chicken, she got something 'really disturbing'.
On Facebook she wrote: "We had Jollibee delivered via grab. Ordered chicken for my son, while I was trying to get him a bite, I found it super hard to even slice. Tried opening it up with my hands and to my surprise a deep fried towel.
"This is really disturbing... How the hell do you get the towel in the batter and even fry it!?!?"
She went on to add: "I really thought that the post complaining about weird stuff in their orders were just all made up, now I know that it really happens!
"So disgusting and embarrassing... to think that you're even branched in BGC [Bonifacio Global City]. There's a first for everything. And this has been the worst first! Calming myself down for this... But WTH."
Alique then wrote: "The essence of the towel contaminated the oil and the batter from the supplier so how many chickenjoys are affected? We won't know.."
One picture shows that the family spent a total of ₱462.60 which converts to £6.83/$9.69 USD.
The post has since received nearly 100,000 reactions from people as well as over 84,000 shares, with people sharing their disgust.
Nearly 2,000 comments have come from people who are mainly tagging their friends to show them what Alique was sent.
In a statement made public, Jollibee said that it had been forced to close the branch for three days starting today (3 June) in order to 'review its compliance with procedures' and 'retrain its store team'.
The full statement reads: "This concerns the customer complaint on food ordered late evening of June 1 from a franchised store in Bonifacio Global City. We are deeply concerned about this matter and have conducted a thorough investigation of the incident.
"It is unfortunate that deviations from Jollibee's standard food preparation procedures occurred on the part of certain personnel of the store.
"As a result of this incident, we have directed the Jollibee Bonifacio - Stop Over branch to close for three days starting tomorrow, June 3, to thoroughly review its compliance with procedures and retrain its store team to ensure that this will not happen again.
"We will also send out reminders to all stores to ensure the strict adherence to Jollibee's food preparation systems."
The statement continues: "Jollibee has carefully developed and complied with food preparation systems to ensure that we deliver excellent quality products and customer satisfaction. We will continue to endeavor to deliver on the high standards we have set for ourselves and our franchisees.
"We at Jollibee are committed to take the necessary steps to maintain the trust and loyalty that our customers have given to us throughout the years."
In a statement to LADbible, Jollibee Europe said: "We want to clearly state that this is an isolated incident in one store in the Philippines. At Jollibee, we uphold and follow strict food, safety and quality guidelines. The team in the Philippines are investigating the situation and taking appropriate action."
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